NGS was the prime contractor on the $3 million USAID/Cambodia One Window for Citizens (OW4C) Project from October 2019 to September 2022. OW4C was designed as an adaptive learning platform to test whether civic technologies can be applied in social accountability programs to increase the transparency of the services provided at the Royal Government of Cambodia’s One Window Service Offices (OWSO) and increase the capability of citizens to engage the government in voicing their feedback and stating demands for the improved delivery of public services. Together with our local partners, NGS designed and implemented an adaptive learning project to engage in the communities served by the OWSOs in Battambang Province (Years 1 - 3) and Banteay Meanchey and Kampong Chhnang Provinces (Years 2 - 3). Key results from NGS’s hybrid approach, which combined co-designed civic technology tools and more traditional community engagement, included:
Nearly 24,000 citizens using OW4C tools to gain information on and providing feedback on OWSO services.
OW4C’s empowered, community Youth Ambassadors informed 42,392 citizens on their right to improved services and transparent information on OWSO services.
3,616 citizens directly engaged government officials about OWSO and other administrative services at the project’s 75 public forums.
District officials took action on 89% of the citizen-recommended improvements to OWSO services.